Shipping

We’re committed to bringing our customers exceptional value and service. That’s why we provide free shipping from our global warehouses.

Shipping to Nearly 200 Countries

We’re proud to offer international shipping to almost every corner of the world. Wherever you are, we strive to deliver!

Lost or Missing Packages

The Retail Hub is not liable for packages lost due to incorrect addresses provided at checkout. Please double-check your billing and shipping details before completing your order. However, if an error occurs on our part, we’ll take full responsibility and resend your original order at no additional cost.

Customs

Please note that we are not responsible for any customs fees incurred once your package has been shipped. By placing an order, you consent to the possibility of customs charges when your package arrives in your country.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location                                  *Estimated Shipping Time

United States                            4-8 Business days

Canada, Europe                        6-10 Business days

Australia, New Zealand            12-14 Business days

Central & South America          8-14 Business days

Asia                                           8-12 Business days

Africa                                        8-14 Business days
 

• Maximum delivery time: 20 business days.
• Processing time: Please allow 1–3 business days for order processing.
• Note: Shipping times do not include potential delays at customs or clearance.
  
  

Tracking Information

Once your order is shipped, you’ll receive an email with a tracking number. If you don’t receive it, please contact us at support@theretailhub.co, and we’ll assist you promptly.

What if My Tracking Shows "No Information Available"?

For some carriers, it can take 1–5 business days for tracking details to update. If it’s been more than 5 business days since your order was placed and no tracking information is available, please reach out to us at support@theretailhub.co or call us at +1 (800) 897-8659.

Will My Items Be Sent in One Package?

For logistical reasons, items in the same order may be shipped separately, even if you’ve requested combined shipping.

If you have any additional questions, feel free to contact us. We’re here to help!